FAQs

Signing Up

How do I signup to Medik8 Rewards?

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Joining is simple. Just create an account, and enter your name, email, and password. It's completely free and as a member, you’ll get exclusive access to offers, promotions, and the latest product launches.

Already have a Medik8 account? You’re automatically enrolled in our rewards program. Simply sign in and start earning points!

Why should I sign up to Medik8 rewards?

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Our rewards program is designed to give back to our loyal customers. The more you shop and engage with us, the more exclusive perks you unlock. Earn points with every purchase and redeem them for savings on future orders—because great skin should come with great rewards.

You also earn points for actions like; referring friends, leaving product reviews or following us on social media. In addition to earning points, members have the chance to earn free express shipping, vouchers for professional treatments, extra gifts and get exclusive access to coupons, launches, promotions, and more. You can view the full list of perks on our rewards page.

Account

I already have an account. Do I need to create a new one to earn rewards?

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No need to sign up—we’ve already taken care of it for you! If you have an account with Medik8, you’re automatically enrolled in our rewards program. Just sign in to start earning and redeeming points.

Where can I find all of my rewards account info?

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You can access all your info by visiting our rewards page www.medik8.com.au/pages/rewards

Will I receive points for purchases I made prior to creating my rewards account?

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You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points! Points from previous orders cannot be transferred across to the rewards account.

Is it free to join?

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Signing up is 100% free and you can begin earning points before placing any order.

Earning & Redeeming

How do I redeem my points?

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Simply visit the www.medik8.com.au/pages/rewards to view all of our reward options and click the 'Redeem' button to redeem your chosen reward.

How much are my points worth?

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$1 spent = 1 point.

For every 200 points you earn, you can redeem a $10 voucher to use toward your order. E.g. 400 points = $20 off, 600 points = $30 off, etc.

How can I redeem my annual professional vouchers/complimentary treatments?

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Diamond level members receive their annual professional vouchers and complimentary treatments once per year, during a designated period. When it's time to redeem, we will notify you with details on how to book your treatment or use your voucher. These rewards cannot be requested or scheduled outside of the designated time.

Do my rewards expire?

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There is a 60-day reward expiration period. Once a reward is issued, all customers, no matter the tier, have 60 days to redeem their reward.

Returns

Can I return my order if I redeem rewards points for a discount?

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Yes. If you are returning the entire order, the total dollar amount spent after the discount was applied will be refunded to you. The points you used to redeem the discount will also be added back to your rewards account to use at a later date.